Customer Support Executive - Kl (Immediate Hiring!)

**Position**:Customer Support Executive**Industry**: Banking/Financial Institution**Working Location**: Jalan Raja Laut / Jalan Ampang, KL (**walking distance to/from LRT Station**)**Working Days/Hours**:Rotational Shifts including weekends and PH/Staggered Working Hours between 8 AM to 11 PM (8 Hours Working with 1 Hour break)**Employment Type**: 6 Months Contract (**renewable/convertible to Permanent based on Performance**)**Intake/Reporting**: November 2023**Basic Salary: Range from RM 2,300 - RM 2,800 **(**based on experiences and education level**)**Benefits**:- Paid Training- Annual Leave- Hospitalization Leave- Medical Leave- Medical Coverage- Completion bonus (based on performance & company's approval)- Statutory Contribution (EPF/SOCSO/EIS)- Leading to becoming bank's permanent staff (based on performance)- Opportunity to climb career ladder**Job Descriptions**:- Responsible to handle incoming/inbound calls from customers and assist them with their inquiries on banking products and services.- Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives.- Maintain the accuracy of all data and verify the same for all customer services.- Build sustainable relationships and engage customers by taking the extra mile.- Keep records of all conversations in our call center database in a comprehensible way.- Frequently attend training to improve knowledge and performance level.**Job Requirements**:- **SPM/STPM/Diploma with minimum 2 years of working experience in call centre/customer service.**:- Excellent command of English and Bahasa Malaysia, both spoken and written.- **Fresh Graduates (Diploma/Degree/Master) with passion in Customer Service field are encouraged to apply.**:- Must be able to start work immediately and to be based in Kuala Lumpur.- Applicant(s) must be fully vaccinated for Covid19.**Tag: nfh/plp/04112023****Job Types**: Permanent, Full-time, Fresh graduate**Salary**: RM2,300.00 - RM2,800.00 per month**Benefits**:- Health insurance- Opportunities for promotion- Professional developmentSchedule:- Afternoon shift- Day shift- Evening shift- Rotational shift- Weekend jobsSupplemental pay types:- Overtime pay- Performance bonusApplication Question(s):- Have you been vaccinated for Covid-19?- Are you able to start work immediately?**Experience**:- Customer service: 2 years (required)