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Customer Support Executive/Korean

Customer Support Executive/Korean
Company:

(Confidential)

Place:

Kuala Lumpur, Kuala Lumpur

Job Function:

Other

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Details of the offer

Position: Customer Support Executive (Korean)
RESPONSIBILITIES
• Providing customer support and technical issue resolution via email, chat, social media and other online platforms.
• To be able to handle multiple concurrent chat and email, outbound calls interactions while addressing frequent start and stops from emails, social media interactions and other online platforms.
• Identifying correcting and advising on technical issues in the customer’s computer, mobile app and/or video game console.
• Identifying trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.
• Escalating real-time issues to client/supervisor.
• Translate Korean to English and vice versa
• Report and minutes writing in Korean and/or English

Source: Learn4Good
Job Function:

Requirements

Customer Support Executive/Korean
Company:

(Confidential)

Place:

Kuala Lumpur, Kuala Lumpur

Job Function:

Other

Report this offer

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