Customer Support (Underexperienced/Fresh Grads)

We are one of the leading players in the fast-growing online service industry. Our mission is to provide convenient, reliable, and safe transportation & delivery solutions to our customers. With our innovative technology and commitment to excellence, we are reshaping the way people receive service in Malaysia.**If you are looking for a full-time job without cold calls and strive for a stable guaranteed income then this vacancy is for you! Underexperienced/fresh grads are welcome to apply!****Responsibilities**:- Monitoring service violations and providing timely and accurate feedback to internal teams to improve our service and overall customer satisfaction.- Daily database updates.**Benefits**:- Stable monthly remuneration + yearly revision & increment;- Petrol refunds;- SOCSO and EPF contributions;- Free online training program from the first day of working;- Tech-savvy environment: accessible corporate software/CRM & educational platforms, work messenger & online telephony software, corporate news blog;- Compact and well equipped office (near Kuantan City Mall), 5 days a week, 9am - 6pm**;**:- Annual leaves & sick leaves, paid holidays;- Overtime claim;- Professional development.**Requirements**:- Strong command of English/Bahasa Melayu (knowledge of Mandarin will be a big plus but is not mandatory);- Pro-active attitude, friendly and outgoing personality;- Excellent problem-solving skills;- Computer literate (MS Office, Google Spreadsheet).**Salary**: From RM2,200.00 per monthSupplemental pay types:- Overtime pay- Performance bonus- Yearly bonusApplication Question(s):- What is your current English level?- Are you currently living in Kuantan, Pahang?- Required notice period?