Oversee and manage day-to-day operations of E-Commerce Marketplaces (Webstore, Lazada, Shopee etc)- Timely update and upload new products and product listings.- Create and maintain product listings, such as product description, status, price, and images when required.- Liaise with customers regarding missing/damaged items or returns.- Manage returns, arrange replacements or refunds, and maintain accurate records. Prepare bi-weekly reports for returns and refunds across all marketplaces.- Ensure the attractiveness of Marketplace & Webstore at all times.- Manage customer inquiries and customer service.- Liaise with stakeholders on upcoming deals/promotions.- Collaborate with internal teams and external vendors to define project requirements, timelines, and deliverables.- Work with Sales & Marketing team for branding and awareness activities.**Qualifications**- Bachelor's Degree, Post Graduate Diploma, Professional Degree.- Minimum 2-3 years of related experience in E-commerce.- Highly knowledgeable about e-commerce platforms like Shopify, Shopee, Lazada, Facebook etc.- Passionate about E-commerce and online marketing initiatives. Proven experience in managing online marketplaces, data analysis, ERP, POS system, and IT project management.- Strong analytical skills and ability to translate data into actionable insights.- Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams and stakeholders.- Attention to detail and strong organizational skills to manage multiple tasks and projects.- Proactive, resourceful, detail-oriented, well-organized, self-directed, and able to thrive in high-pressure situations.- Able to work independently with minimum supervision, self-motivated, and a good team player.- Ability to handle multiple tasks, prioritize, and work efficiently under tight deadlines.- Good command of English, Mandarin, and Bahasa Malaysia in both spoken and written.- Ability to adapt to a fast-changing environment.- Proactively seek solutions until issues are resolved.- Basic knowledge of graphic design is an added advantage**Job Types**: New-Grad, Full-time**Salary**: RM2,800.00 - RM3,800.00 per monthSchedule:- Day shift- HolidaysAbility to commute/relocate:- Kulim: Reliably commute or planning to relocate before starting work (required)**Experience**:- Warehouse: 1 year (preferred)
