Ecommerce Customer Service

E-commerce Customer Service Representative:**Responsibilities**- To respond in a professional and timely manner to any customer query/complaint on e-commerce marketplaces, webstore, and brand social media accounts.- To assist customers with their orders, requirements and after-sales service issues.- To follow-up on all customer requests to ensure all pending issues are resolved within 3 working days.- To respond on completed orders, orders' rating in a professional manner and to follow up on any dissatisfied customers and orders.- To maintain and log order issues and actions taken for all orders.- To update and maintain a list of FAQs, standard comment and reply.- To prepare weekly and monthly customer service report.- Other related ad-hoc duties.**Requirements**:1. Familiar with e-commerce marketplace platform such as Shopee & Lazada (basic understanding of the purchase and return process and each platform's related promotions and deals).2. Excellent communication skills (good written skills in English & Malay is an asset for this position).3. Good problem-solving skills, initiative, attention to detail, strong sense of responsibility.Schedule: Day ShiftAbility to Commute: CherasEducation: Diploma/Advanced Diploma (preferred)Experience: E-commerce: 1 year (preferred)Language: English, Malay, Mandarin (preferred)Current & Expected Salary : please indicateWork Experience : indicate product and share platform link (or company name) at Shopee/Lazada/Zalora & so onMust Fully vaccinated**Salary**: RM2,000.00 - RM3,000.00 per month