**SUNWAY MALLS**:- BE PART OF US NOW!**Come be part of one of the leading shopping mall managements in Malaysia! Join us in creating history while preserving our core values of integrity, humility, excellence and togetherness.**Summary**Based in Sunway Pyramid, you will be part of the exciting Customer Experience team, contributing in the total journey of a customer's interactions with Sunway. Therefore, you will be working closely with inter-department to improve the overall experience and every touchpoint a customer has with the mall. You will also be involved in inculcating a customer culture in the organization.**Responsibilities**:- Identify customer needs and the key drivers to reach customer satisfaction goals of organisation- Address quality gaps and initiate new projects created jointly with other departments- Support multiple customer experience improvement projects within organisation- Develop a detailed project plan to monitor and track progress- Track project performance, specifically to analyse the successful completion of short and long-term goals using appropriate tools and techniques- Participating in tender process i.e. design, submission and review- Meet budgetary objectives and make adjustments to project constraints based on financial analysis- Ensure that all projects are delivered on-time, within scope and within budget- Create and maintain comprehensive project documentation- Develop comprehensive project plans, spreadsheets, diagrams and process maps to document need- Coordinate internal resources and third parties/vendors for the flawless execution of projects- Establish and maintain relationships with third parties/vendors- Liaise with vendors on the project implementation- Perform any other related duties as assigned from time to time.**Requirements**:- Degree in Marketing/ Customer Service/ Business Administration or any related studies- Proven working experience in project management with skills and ability to take ownership of assigned tasks- Minimum 2 years of relevant work experience in project management, customer experience and / or marketing- Possess technology acumen and customer relations skills, including active listening, patience, empathy, conflict resolution, and organised problem-solving skills- Solid organisational skills including attention to detail and ability to multi-task to manage various project elements simultaneously- Possess strong management, leadership and resourceful skills, mature, self-motivated, analytical, independent, initiative, responsible and able to work under pressure.- Good time management, Self-motivated, efficient and dedicated fast worker and able to meet tight deadlines.- Capacity to manage high stress situations- Computer literate and excellent Microsoft Office skills (PowerPoint and Excel).- Excellent written and verbal communication skills**Sunway Malls****Sunway Pyramid | Sunway Carnival | Sunway Giza | Sunway Putra | Sunway Velocity | Sunway **Big Box Village**For more info about Sunway Malls, follow & like us at:
