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.Handle inbound calls from our commercial service centre hotline, addressing enquiries pertaining to business account transactions..Provide technical support on the business internet banking..Support any digital initiative launches.Qualifications.Degree or diploma holder, preferably with work experience in a Contact Centre, Banking or Customer Service environment..Fresh graduates or candidates without experience are welcome to apply..Strong service mindset..Ability to take ownership to always deliver excellent service..Proficiency in English is a must, fluent in mandarin is good to have, to communicate with internal and external customers..Able to commit to working days following Singapore calendar..Able to commit to rotating shifts between 8am to 8pm (8 hours per day) from Monday to Friday