Global Service Desk Analyst (Korean Speaker)

**Key Responsibilities**:- Serve as the primary contact for receiving phone calls and support tickets from employees regarding their IT problems and inquiries.- Provide 1st and 2nd level IT support to diagnose and resolve software and hardware issues, including Microsoft Windows 10 and Microsoft Office 365, laptops, desktops, printers, and mobile devices.- Respond to IT support phone calls and handle support tickets promptly, adhering to predefined SLAs (Service Level Agreements).- Record all phone calls and issues in the Service Desk tool, such as ServiceNow.- Ensure that phone queue response times meet SLA requirements.- Take responsibility for addressing and collaborate with other IT support teams to resolve high-priority problems.- Escalate unresolved support tickets to the appropriate next-level support teams.- Participate in on-call rotations to ensure coverage when necessary.**Job Requirement**- A diploma or degree in any field, coupled with a strong interest in IT and computers, along with a minimum of one year of experience in Service Desk or Technical support.- Proficient knowledge of computer systems, mobile devices, and various technology products.- Advanced proficiency in data gathering, monitoring, and documentation.- Familiarity with the ITIL framework.- Exceptional customer service skills.- Outstanding verbal and written communication abilities in both English and Korean.- Solid understanding of Service Desk operations.- Essential skills in Microsoft 365, Azure Active Directory, Exchange, Office 365, MS Teams, LAN, VPN, and Wireless networks, antivirus software, and Windows 10.Recruitment Consultant: FennyContact: 07-2233 228OUR SERVICE FOR JOB SEEKER IS FREE OF CHARGE**Salary**: RM5,000.00 - RM7,500.00 per month**Benefits**:- Dental insurance- Health insurance- Opportunities for promotion- Professional development- Vision insuranceSchedule:- Monday to FridaySupplemental pay types:- 13th month salary- Performance bonus