The HR Generalist is responsible for supporting all HR activities in the Global Hub. This individual is accountable for the effective onboarding of new hires, accurate and timely payroll and benefits management, and successful coordination of all administrative HR tasks. The role is crucial in HR data management and reporting, keeping track of relevant HR information and performance metrics. In doing so, the HR team are able leverage on data-driven insights, make informed decisions, and strive for continuous improvement. This role serves as an advisor to employees, providing guidance on HR policies and processes. He/she is also the frontline resource for the team, ensuring all HR inquiries and concerns are addressed or are routed to the right individual. What you will be doing: Carrying out payroll management activities (new hire payroll registration, monthly payroll processing and statutory reporting, and final pay processing) for all employees. Regularly monitoring the HR mailbox, promptly addressing employee inquiries, and resolving workforce issues. Monitoring new hire performance, guiding Managers during performance reviews, and sending out confirmation or non-confirmation letters. Sending out job offers and gathering pre-employment requirements from incoming new joiners. Effectively onboarding new joiners into the company; delivering company orientation when needed. Assisting in quarterly performance reviews by documenting employee performance scores and calculating performance bonuses when applicable. Managing HR reports and utilizing people analytics to understand people drivers and identify improvement areas. Drafting and updating HR policies and SOPs when needed, sending out HR announcements and communications in MY/GH. Coordinating with agency partners in employment pass application and renewal for foreign employees; serving as a mediator between employees and agencies. Providing support in all aspects of the employee lifecycle, aiding HR leaders in GH/MY in their decision-making and implementation. Keeping track of employee benefits utilization, processing claims, and coordinating with external benefit providers/partners (e.g. availment, renewal). Overseeing the company's HRDF account - reviewing and processing training requests, applying for HRDF payments coverage, and ensuring all outstanding training vendor payments are settled. Monitoring HR budget and expenses. Working with the rest of the HR team in driving efforts to foster employee engagement. Assisting HR leaders in managing employee grievances and delivering disciplinary actions; guiding employees in the grievance management process. Keeping employee records up-to-date and ensuring all relevant HR documentation are intact. Communicating with statutory bodies/governmental authorities when needs arise. Managing the HRIS, monitoring attendance and leave utilization, and guiding employees on using HR technology and related platforms. Performing ad-hoc administrative duties as per HRBP/HRM requirements. Requirements What you will need : University degree. At least 4 years of progressive work experience in full cycle HR Management. Experience in fast-paced and high growth organizations, background in the fintech industry a plus. Strong understanding of HR processes, procedures, and best practices as well as employment laws and regulations in Malaysia (Employment Act 1955 and succeeding amendments as well as Industrial Relations Act 1967). Experience as HR Subject Matter Expert/Advisor, possessing demonstrable knowledge in most facets of HR including employee onboarding and offboarding, compensation (payroll) and benefits, and performance management. Experience in developing HR policies and procedures. Successful track record in stakeholder engagement. Experience in tracking key HR performance indicators/metrics. Ability to develop and nurture relationships across departments. Excellent planning, organizational, and goal-setting skills. Well-versed in the latest HR (and payroll) technologies and must be savvy about relevant systems and tools. Excellent communication and interpersonal skills; possesses a positive and approachable manner. Curious, proactive, and agile; able to come up with innovative solutions to problems. Data-driven, analytical, and has strong attention to detail. Commitment to continuous personal development; willingly Benefits Medical Benefit Optical Benefit Gym/Fitness Subsidy Travel Allowance Meal Allowance Staff Referral Bonus Program Work From Anywhere Policy (T&C applies) Hybrid Working (4-days office + 1-day Work From Home) Long Service Reward (with Cash Incentives in USD)
