Internship - Customer Care

**Job Responsibility**- Maintaining a positive, empathetic, and professional attitude toward customers at all times.- Assist and guide customers to place orders on our sales channels- Take the extra mile to engage and to deliver the best customer service to all of our customers.- Resolve any emerging problems that our customers might face in a timely manner and follow up closely to ensure resolution.- Work closely with the production and operation team to ensure products and services rendered can achieve high customer satisfaction.- Improve the operational systems, processes, and best practices in support of the organization's mission.- Contribute to the short and long-term organizational planning strategy.**Requirements**:- Possess an excellent command of the English language.- The ability to speak, read and write in Mandarin will be a strong added advantage.- Possess strong interpersonal communication skills.- Self-initiator with a high sense of urgency.- Enjoy working in a fast-paced environment- Excels at multitasking, prioritizing, and managing time effectively.- Passionate about enhancing customer experience to promote retention and loyalty.- Ability to remain calm and empathetic in high-stress situations.- Attention to detail and analytical.- Excellent interpersonal skills and collaboration.- Data and performance-oriented, able to identify and manage up-selling and cross-selling opportunities.**Job Type**: InternshipContract length: 3 - 6 months**Salary**: RM500.00 - RM700.00 per monthSchedule:- Day shift- Early shiftAbility to commute/relocate:- Petaling Jaya: Reliably commute or planning to relocate before starting work (required)**Education**:- Diploma/Advanced Diploma (preferred)**Language**:- Mandarin (preferred)- Bahasa (preferred)