Lead Agent - Ocean Export Customer Service

Job DescriptionEnsure smooth and timely freight process flowEnsure accurate and timely data entry into our operating systemTrack and trace shipments as requiredUtilize Process Monitors and Workflows on daily basisEnsure timely movement and delivery of freight to customers Ensure documents are timely sent to customer or broker for customs purposesEnsure accurate and timely client invoicingInteract with our customers in arranging their shipments, exceeding customer service expectationsBuild and maintain strong relationships with vendors (Ocean carriers, trucking companies, and others)Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvement with corrective action plans where neededWork with sales, customer retention and development, and account management to maintain and develop relationships with current customers, and to develop and bring new customers into the departmentObtain updated rates and sailing schedules from carriers and co-loaders and send it to regular customers regularly and as neededRespond to requests for proposal, quotation or information timely and with market competitive pricing matching the scope of service required by the customerPerform Rates Analysis for service contracts rates to determine best possible cost and also service levels to the customersMeet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer's policies / requirements.Ensure all customers' standard operating procedures are followed and updatedMeet KPI standards, as per the company proceduresOverseas communications, timely responses to emails and requests (internal and external)To take up additional tasks and responsibilities as and when required to meet the Department's needsQualificationsCandidate must possess at least a Diploma, Bachelor's Degree or equivalent.At least 1 to 2 years of related working experience in similar position.Understanding of transportation documentation and terms is a plus.Good knowledge of computer and MS Office applications.Good command of written and spoken English.Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.Pro-active, strong organizational skills.Strong desire to learn.