Remote Work: NoOverview: At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward. We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and create new solutions with partners to help organizations act with greater visibility, connectivity, and intelligence—delivering better experiences for workers and those they serve. Being a part of Zebra means being seen, heard, valued, and respected as you define your path to a fulfilling career. Here, you'll have opportunities to learn and lead at a leading company, and you can channel your skills towards causes that you and the Zebra community care about, locally, and globally. Together, we've only begun to define the edge of what's possible—for our people, our customers, and the world.The Lead Management II is responsible for being the centralized point of contact for end-user customers. This position handles inbound (pre)sales related calls, chats, web inquiries, and emails from prospects or customers, and qualifies leads and allocates them to sales teams or channel partners based on the country and product division and consequently ensures appropriate follow up action is taken. The role also takes part in campaign follow-ups, event tele-boosting, teleprofiling, and data verification projects when required by Regional Marketing teams.Responsibilities:Provides call handling for all end-user customer inquiries (phone, email, chat, webform, tradeshow and social media); tracks all transactions in the lead mgmt systemFollow-up on campaigns, perform s teleprofiling and data verification calls as and when required by Regional MarketingEnsures all inquiries are followed up and their status updated in the system to secure marketing database and reporting accuracyPossesses a generic level of understanding of the whole Zebra Technologies product & solutions portfolio and latest Zebra product releases to support all type of inquiries and follow up on them accordinglyPromotes a positive image of product, technical skills and company commitment to provide quality customer serviceEnsures Zebra's sales resources and partners receive qualified and comprehensive leadsSupports Sales/Partners by updating leads and data in the system on their behalf, assists with Allocation and program system rulesProvides daily quality reporting and maintains accuracy, Trouble shoot and investigate lead transactionsSystem training to Sales & PartnersQualified leads and support to Sales and Partners on lead managementQuality and complete data in the systemReports for quality and lead generation metricsPre-sale support to customersActive participation in system testingOutbound demand general call support as requiredProvides recommendations for newco lead management system and processesCreate newco lead management, lead generation and follow-up processesQualifications:BA/BS degree preferred or equivalent work experience2-5 years experience in customer support, marketing or sales supportTeam workerAction orientedCustomer focusedResults drivenStrong problem solvingExcellent time and task managementAbility to multitaskCRM/PRM knowledgeExcel/PowerPointStrong communications skills both spoken and written, strong negotiation & selling skillsMultilingual (EMEA)Awareness of regional and cultural differencesProduct portfolio and solutions knowledgeStrong interpersonal and communication (written and verbal) skillsCalm and confident telephone mannerTo protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. You can always verify the validity of a job posting or recruiter interaction by contacting us at If you are a victim of identity theft contact your local police department.
