(Malaysia) Rbo Executive - Service Back-Office (Japanese Speaker)

Responsibilities / Introduction This position has end to end accountability to deliver operational efficiencies in Service Back-office of Far EAST ASIA, especially Japan. As an early member of the RBO's Japan team, he/she will be responsible for understanding the business processes and customers in Japan, and will be responsible for future leadership roles of Support Team for Japan. Manages the timely, accurate and compliant processing of service transaction in SAP (eg; create service order, follow-up service task, maintain service data, release service contract, etc)Assures timely and useful updates on service transactions to the internal customerDaily communication with internal customers to resolve aging transaction and propose proper suggestionWork collaboratively to address stakeholders' needs and solve their concernsProvide KPI reports to measure service level and customer satisfactory index.Execute Month End activitiesMonitor overall teams house-keeping to close pending service transactionsPartner with process owners to identify continuous improvement opportunities.Using the language talent, support to SAP Roll-in project for Japan office (eg; User Training, Data cleansing, Testing) Requirement Competencies: Learning agilityStrong attention to detail and accuracyGood interpersonal skill; approaching, active listening, problem solving Mandatory: Fluent level of Japanese Speaking and EnglishExpatriate Japanese also preferred who living in MalaysiaBachelor degree2-3 SAP order processing experience is preferred