About the team As a Market Analyst (MA) for our Safety and Integrity (S&I), Trust and Safety (T&S) team, you will work on improving our ability to address emerging market risks and escalations, discover unknown risks, and proactively remove bad content, as well as increase our ability to improve core metrics such as Community Guidelines Violation Rate (CGVR) and Top Creator Overkill Rate (TCOR). MAs will provide critical market-level analysis and understanding that will allow each market to increase its impact and drive more strategic direction and improve transparency within and outside of T&S. Responsibilities- You will be responsible for driving improvements to key metrics by performing routine analysis of operational and market health data to identify trends. - You will then work cross-functionally to develop solutions and increase our ability to mitigate and reduce the impact of emerging risks across our lines of business.- Perform analysis on operational data to identify trends and work cross-functionally to develop solutions and increase our ability to mitigate and reduce the impact of emerging risks. S&I will have better data and increased signals and the MA capacity will allow us to respond to metric changes quickly a) Collection of suspected bad cases reported to S&I b) Market level trends and insights c) Ops quality | Market quality d) Sample, challenge and responsible for improving topline metrics such as North start metrics in partnership with all Safety & Integrity (S&I), Policy and Ops teams e) Run routine market analysis to understand local UX and gaps in our moderation, model, keywords and discoverability- Partner with T&S teams (Subject Matter Expert (SME), Incident Management (IM), OPS, QA, Policy, Investigations (INV)) to identify gaps, find high-impact opportunities to improve product, policy, processes, and tooling, and work with S&I Program Managers to tackle them by: a) Having regular connects with cross-functional stakeholders b) Partnering in Project Management activities (from Project identification, project definition to final execution and delivery) with Program Managers and cross-functional stakeholders - Take enforcement actions, perform proactive sweeps, and remove bad trends in collaboration with the TnS teams. This will address an existing operational gap to manage risks proactively (. Sweeping for low prevalence but high-risk content). - Project Management: ~10-20% will be given to project management (as directed by Program Manager and leads). Safety & Integrity Market Analysts will often find gaps or emerging trends that warrant a more comprehensive cross-functional approach, so they will develop projects with support from Safety & Integrity colleagues Minimum Qualifications- Bachelor's degree or above comes with a relevant experience in content moderation / trust & safety / content quality assurance. Min 1-3 years of work experience in Trust and Safety / Online safety / Quality Analysis or related industry - Proven experience in data analysis with strong proficiency tools- Excellent Community guideline knowledge in the supported market or strong in Thai cultural background - English proficiency, along with complete fluency in Thai (both written and verbal) as you will be predominantly covering the Thai-speaking market and closely collaborating with Thai-speaking stakeholders- Proficient collaboration skills in facilitating teamwork across diverse teams, supported by strong communication abilities. Preferred Qualifications- Proficient Excel, Datapower / SQL / similar tools.- Experience with Root Cause Analysis with SMART action plan and reporting.- Basic Project Management skills - Excellent time management and great problem solving skills Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
