About the team As Market Lead, you will provide overall leadership to our Malaysia Trust & Safety Operations team. Our Operations team moderate millions of videos globally every day, ensuring we are bringing only safe content to our users. This is a senior leadership role where you will lead, develop and grow the team, ensuring that they are performing to the best of their ability and consistently achieving relevant targets and standards. To eliminate any doubt, this role involves reading, viewing, listening and examining user-generated content to ensure they comply with community guidelines. Content includes images, video, text related to every day life, but they can also include (but are not limited to) bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.---Responsibilities1. Contribute to the strategic planning for the business at the respective market level2. Develop and implement operations processes based on the strategic plans for the business3. Communicate and implement the operating policies and processes to drive service, efficiency, and quality metrics while ensuring team compliance 4. Assist Cluster Lead and work with XFN teams to implement plans and policies5. Monitor and analyze key indicators of team performance to meet the goals and ensure continuous improvement6. Lead and manage resources in the team to accomplish operations and business goals 7. Maintain wellbeing of the team by working closely with the relevant parties and implementing wellness programs8. Have regular coaching with team members for continuous performance improvement purpose Minimum Qualifications1. You have experience recruiting, leading, mentoring and developing high performing teams, including managing people managers2. You are detail-oriented and comfortable using data to analyse performance and using insight to drive performance---Preferred Qualifications1. Preferably possess knowledge of Six Sigma / Lean processes & continuous improvement methodologies2. You possess exceptional interpersonal, customer service, and communication skills with a passion for delivering a high standard of service.---Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.---
