**Additional Information** Mixologist (Russian Speaker)**Job Number** 24038311**Job Category** Food and Beverage & Culinary**Location** The Ritz-Carlton Langkawi, PT 313 Jalan Pantai Kok, Langkawi, Kedah, Malaysia VIEW ON MAP**Schedule** Full-Time**Located Remotely?** N**Relocation?** N**Position Type** Management**JOB SUMMARY**Our jobs aren't just about mixing drinks. Instead, we want to build an experience that is memorable and unique. Our bartenders have the basics down, but are constantly on the look-out for new trends, micro-local offerings, and discoverers' evolving needs. They are not just a beverage enthusiast, but also the host of the space. Their role goes beyond the bar itself to take ownership of discoverer service more broadly and do what needs to be done. Mixologists will use their knowledge and expertise to make the bar look and function flawlessly. They will build relationships with others across the hotel and in the community, to anticipate and deliver on our discoverers' needs. They should be passionate about the discoverer service experience, but also have an eye for detail - from the money that moves through their hands, to the information they provide to discoverers, to the quality of their drinks.No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, protecting company assets, maintaining confidentiality, and ensuring your uniform and personal appearance are professional. Mixologists feel comfortable answering discoverer questions or concerns regarding the origin, vintage, and style of various wines. Mixologists will be on their feet and moving around (stand, sit, or walk for an extended period of time) and taking a hands-on approach to their work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Mixologists - to get it right for our discoverers and our business each and every time. They will partner with management in creating a team of individuals who will provoke unique experiences for our Discoverers by assisting in the hiring, training and development process of our ambassadors.**Safety and Security**Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.Identify and correct unsafe work procedures or conditions and/or report them to management and security/safetypersonnel.Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).Complete appropriate safety training and certifications to perform work tasks.Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.Maintain awareness of undesirable persons on property premises.**Policies and Procedures**Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.Protect the privacy and security of discoverers and coworkers.Follow company and department policies and procedures.Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.Maintain confidentiality of proprietary materials and information.Perform other reasonable job duties as requested by Supervisors.**Discoverer Relations**Address discoverers' service needs in a professional, positive, and timely manner.Thank discoverers with genuine appreciation and provide a fond farewell.Welcome and acknowledge each and every discoverer with a smile, eye contact, and a friendly verbal greeting, using the discoverer's name when possible.Engage discoverers in conversation regarding their stay, property services, and area attractions/offerings.Actively listen and respond positively to discoverer questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Discoverer Response, LEAP) to resolve issues, delight, and build trust.Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).Assist other ambassadors to ensure proper coverage and prompt discoverer service.Anticipate discoverers' service needs, including asking questions of
