Operation Manager

Job Description Conduct consumer and market research Identify how our brand is currently positioned in the market
Design a research-based brand strategy
Develop and execute marketing campaigns aimed at communicating our brand message
Communicate our brand personality internally and align company around foundational ideas
Lead marketing team members through campaigns
Measure and report on success of marketing campaigns
Anticipate consumer trends and keep brand up to date
Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards
Preserve excellent levels of internal and external customer service
Design exceptional menus, purchase goods and continuously make necessary improvements
Identify customers? needs and respond proactively to all of their concerns
Lead F&B team by attracting, recruiting, training and appraising talented personnel
Establish targets, KPI?s, schedules, policies and procedures
Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork
Comply with all health and safety regulations
Report on management regarding sales results and productivity