Job Summary 1)A high-quality standard and professional service is provided to all customers at all times. 2)The assigned site operates profitably any budgeted targets are achieved and maintained. 3)Responsible, supervising , full follow-up performance of site, liaise with other managers to rectify problems arise to head office. 4)To ensure they are developed of all levels of staff on job knowledge. 5)Keep control of company policies and procedures to be implemented at site all the time. 6)Motivates and support division policies to achieve goals and objectives. 7)Keep control of monthly inventory of chemicals, materials and equipment for being no shortage and no excessive. 8)All customers are visited regularly, and high satisfaction service provided therefore to ensure cancellation is minimal. 9)All company and department policy are adhered to at all times. 10)The department operates profitably and all budgeted target are achieved and maintained. 11)Development for all our staff. Job Responsibilities 1)Contract Management 1.1)Ensuring close communication with site team to overcome any operational challenges inclusive but not limited to daily deployment of workers, task scheduling, coordination of works, client management. 1.2)Prompt respond to clients are mandatory. All clients are to be acknowledge of request/communications within the same day. 1.3)To carry out audits to ensure quality of cleaning is maintained and improved along with Supervisors and clients. 2)Staff management 2.1)Responsible to ensure staff welfare are taken care inclusive but not limited to distribution of cash wages when needed, arrangement of medical check-ups , etc. 2.2) Serve as a mediator in term of any challenges faced by workers be it on salary issues, HR matters, or etc. 3)Control Process 3.1)To highlight any information received at sites including but not limited to potential revenue,contract renewal,etc. 3.2) Any decisions required apart from daily cleaning activities is to be referred back to Superiors.No commitment is to be given to external parties (client/vendor) without prior approval. 3.3)All internal arrangements or communications are to be kept private and confidential, not to be shared with external parties. 4)Reporting 4.1)To ensure attendance are tabulated accurately into payroll formats. Thorough checking on site/staff information inclusive but not limited to leaves, absenteeism, Ots, off day, etc. 4.2)Ensuring monthly stock requisition is placed timely without exceeding budget. 4.3)Prompt submission on all operational documentation in accordance to pre-determined datelines. 4.4)Any ad-hoc reporting required by OCS Management. 5)Flexibility 5.1)To practice flexibility in tasks handling. OCS Management may relocate your position based on your strength to best suit the organization. 5.2)The management may also re-assign you to a new line Executive/Manager.
