People Operations Specialist
Would you like to develop world-class HR skills?
Do you enjoy being part of a successful team?
Join our Human Capital & Technology team
Our team provides support to HR related request such as general policy queries and related employee life cycle actions at Global level. Our team ensures all HR related request are met a high standard turn-around time
Partner with the best
As a People Operations Specialist, you will work within the People Operations Team and will be reporting to the People Operations - Team Lead. You will involves providing support to HR related request such as general policy queries and related employee life cycle actions.
As a People Operations Specialist, you will be responsible for:
Demonstrating high proficiency in HR processes, policies and standard operating procedures and administer day-to-day HR related transactions including promotions, salary changes end of employments, one-time payments, verification of employment and employee inquiries
Providing customer service support
Escalating complex queries to appropriate owner (inside or outside of HR)
Monitoring team queue in the case management tool and self-assign cases as appropriate and log each query in the case management tool, resolve query/request by referring to company policies and standard operating procedures
Supporting Data Integrity initiatives in all HR Systems
Communicating and sharing processes, policies, and other relevant documentation to employees needed to resolve the query/ issue
Fuel your passion
To be successful in this role you will:
Have Diploma or Bachelor's degree in Human Resources or Social sciences background
Have 1-2 years of experience in a corporate HR support or client services role
Have good analytics, business, and financial acumen, with the ability to analyse complex data, draw conclusions, and offer recommendations
Be a customer focused with the ability to provide remote HR support via Global HR Centre
Have ability to handle sensitive situations and maintain a high degree of confidentiality
Have familiarity with customer service environment and ability to meet identified targets, KPIs and SLAs
Have working knowledge of service request management tools, MS Office, Workday, Neocase, SAP and other HR related tools
Work in a way that works for you
We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
Occasional home working possible
Working with us
Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
Working for you
Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace challenge with a package that reflects how much we value their input. Join us, and you can expect:
Contemporary work-life balance policies and wellbeing activities
Comprehensive private medical care options
Safety net of life insurance and disability programs
Tailored financial programs
Additional elected or voluntary benefits
