**Product Specialist (Senior/Manager)**Role and Responsibilities- Work includes **analyse market trend and needs**, develop product accordingly base on partner banks availabilities.- This role is responsible to **liaise with partner banks** during integrations, **study and documented** on partner banks requirement to ensure high quality integration.- This role is responsible to understand Tranglo's platform and able to **guide customers to consume** own system to ensure customer have smooth integration to production.- Analyse on the process and flow to **raise system or process enhancement** on the current platform to achieve better results.- Experience on **developing a new system from scratch** will be an added advantage.- Lead, Guide, Manage teamMore detailed technical info- Technical support involving bugs troubleshooting/investigation/rectification, log analysis, internal support request and system enhancement. Raise job request for debug/development job as applicable- Responsible for producing report for analysis.- Involving in computer network configuration and troubleshooting, including setting up VPN connection.- 2nd level system support and- Transaction monitoring and system alert handling- Check and track on billing report to ensure billing record performed accurately- Exception handling on billing issue to ensure billing record correct and can be reconciled- Cooperate with R&D or Software engineer to continue develop billing system- Coordinate on Application Programming Interface integration. Liaise with technical department and third party such as telco operator for requirement capturing and service delivering.Qualifications and Education Requirements:- Minimum experience 5 years in product integration, service delivery or 2nd Level System Support- Background in software development/ testing/ maintenance will be an added advantage.- Experience in Fintech will be an added advantage.- Understanding/overview of development, testing and deployment life cycle.- Minimal knowledge in SQL is a MUST.- Excellent communication and interpersonal skills.- Commitment to delivery, flexible and worked in a multinational environment.- Strong analytical / trouble shooting skills.- Self starting with excellent leadership and team building skills- Reliable and able to work independently.- Good command of English (written and spoken)- MalaysianLocation: Bangsar South, Kuala LumpurUp to RM10,000
