Job Description To ensure clients' need are satisfied by constructing partnerships between the company, clients, vendors and subcontractor organizations. Key Accountabilities Gain an awareness of the necessary level of financial control for projects; learning how to budget, forecast, invoice and maintain tight management of ongoing project budgets. Gain a good understanding of internal department roles, project stages and administrative processes to aid the smooth management from initial brief to final build, delivery and project reporting. Respond to client requirements as specified in the contract or SLA. Act as a primary point of contact for client needs requirements and expectations with regards to assigned project. Key Roles Primary contact for the assigned project on service delivery and support the Project Manager in identifying growth opportunities and contract profitability. Support end-to-end planning, build and delivery of assigned project. Assist with managing the delivery output process, including briefing client feedback to team members and assist in managing delivery of key stages of work. Major contribution to overall client satisfaction for project delivery. Address performance in troubled units/departments to achieve productivity objectives. Provide input of key documents into project/account repositories. Manage backup/recovery plans, disaster backup scenarios, capacity management and risk management, communication with the client and business compliance to industry rules and guidance. Team Work Attend and contribute to team meetings in a positive manner. Share information with team members. Be comfortable in working with all stakeholders. Collaborate with other team members to apply new ideas, practices and tools to improve the team's effectiveness. Perform other duties as required, including covering absences/leave where required. Job Requirements Diploma or University degree in Computer Science/ Engineering or a related discipline. A natural team player attitude. Excellent customer service and a good communicator. Communicate effectively in English with all customers and stakeholders. Able to adapt to change and respond positively when faced with new challenges. Able to work autonomously, investigate and think analytically to problem-solve in a creative manner. Good financial acumen. Be proactive and timely to support the deployment of projects ensuring quality, accuracy and practicality of all tasks. Excellent time management and organizational skills, with demonstrable experience of working under pressure to tight deadlines and managing multiple work streams with conflicting priorities. Experience in credit collection for BFSI and/or telecommunication industry, & knowledge of credit collection workflow from pre-due to recovery is an added advantage.
