Quality Assurance Analyst

· Perform daily audits on the internal system.
· Provide analysis of errors and feedback to the respective team.
· Work with Internal Training Team to align Policy understanding of QA and moderation teams.
· Provide support on Policy/Quality related questions on ad-hoc basis.
· Responsible for guiding new joiners in order to achieve Ramp up target.
· Work closely with Operation Team in order to provide feedback on quality.
· Identify potential failure of Policy Update and propose recovery plan in advance.
· Conduct Quality meetings with the team to analyze errors.
· Minimum Diploma in any discipline.
· Minimum 1-year working experience as a Quality Assurance Analyst.
· Experience in working in BPO/call center/customer service environment.
· Experience in Content Moderation/Content Quality/Content Safety will be an added advantage.
. Willing to work on shift basis