Job Description The Recruitment Program Coordinator will join a fabulous team of professionals working in a fast-paced, process and partnership-driven team environment. The Recruitment Program Coordinator will facilitate and manage various processes (client specific) within the contingent/contract worker lifecycle from onboarding through to off-boarding. The Recruitment Program Coordinator also provides first-level customer support to Hiring Managers and Suppliers. Responsibilities include, but not limited to: Support Hiring Managers, Suppliers, and Recruitment Program Specialists/Team during all stages of the contract/contingent labor acquisition process including but not limited to: interview scheduling, on-boarding/off-boarding, contractor assignment management, time and expense management, and other duties as it relates to the MSP/SOW program Document all client reported issues and track resolution through to completion ensuring a high level of customer satisfaction Maintain and update worker assignments to reflect appropriate changes. Provide constant communication to clients, suppliers, contingent workers, and other partners via face to face meetings, email, and phone Conduct research and analysis to resolve client's or supplier inquiries as needed Provide program status reports to leadership as required Support the Program Lead in invoice management Changes or amendments in the VMS (Fieldglass), such as cost center, hiring manager, budgets etc. Monitor performance against contract SLA's (i.e. pending end of assignments extensions/closures, invoicing, time and expense management, and vendor compliance tracking) Constant interaction with vendors to ensure new hire paperwork is completed in a timely manner so the contractor can start the assignment on time. Qualifications 2-5 or more years in recruitment, staffing, administration, coordination, facilitator of vendor management processes, and/or MSP experience Excellent analytical and problem-solving skills A meticulous eye for detail, organized, with proof of execution and great stakeholder management capabilities Excellent documentation and follow up skills Strong determination to impact performance Time management, self-motivated and perseverance Excellent customer service skills with an aptitude for administration and support Excellent verbal and written communication skills Someone who is determined & outgoing, yet professional, curious by nature, and is processes driven, yet understands the importance of adding value and partnership in recruitment Bachelor's degree MS Office/Tools - intermediate to advanced skills VMS or related systems/tools or someone who is an efficient learner and quick to pick up technolgies, resources and processes. Additional Information As a workplace, we focus on relationships – with each other, our clients and our candidates - in fact serving others is one of our core values. We support open communication and recognize that giving constructive criticism can be even harder than receiving it. We appreciate the fearless and the passionate, who force us to be better. Everything we do sits on a pillar of diversity - diverse perspectives, backgrounds and ideas drive innovation and make us successful. See what it's like to work at AGS by searching #LifeAtAGS on any social network.
