**Job Title**: Research Director**Purpose**: Retain and meet business growth targets within defined client group by directing team/group resource and demonstrating personal credibility and impact with your clients**Experience**: Typically 6-9 years relevant (client/agency) experience, with strong client and team management and industry awareness coupled with excellent communication skills**Role Summary**:Do you thrive in a fast-paced environment?We are looking for an Account Director to drive collaborative partnerships with our key clients. Someone who will relish the challenge of matching the client's aspiration for outstanding work, be a growth partner with them, and approach the role with creativity and passion, to ultimately help Kantar Worldpanel Malaysia deliver against ambitious long-term growth targets.This is an exciting and stretching role that provides huge opportunity to take ownership for leading and crafting the direction of your clients providing a great mix between people and team leadership and ownership of the commercial performance of your own team**Key Outcomes**:Client PartnershipWorking with commercial director to develop and implement account plan and leading client interaction. Monitor client satisfaction to ensure our service is continually developing to reflect improvements and changing client needs.Lead high profile and large projects making sure that key outcomes are achieved, appropriate resources are available, and that the client is always kept up to date.Take on a consultative approach in understanding clients' overall objectives through dialogues with key client partners about their ongoing challenges.Maintain a network of contacts at the client side and extend that network with a particular focus on meeting decision makers.Commercial GrowthPrepare proposals in response to client's challenges, follow up and close these proposals in order to achieve revenue targets. Revenue planning will be a core element in ensuring you meet and exceed the ambitious targets we are striving for.Insights GenerationProducing and presenting high quality insight. Delivering impactful presentations to senior audiences.Team LeadershipMentor and coach line reports and other team members, share knowledge and encourage a sharing and learning environment. Help individuals in the team understand how they are each contributing to the achievement of the Kantar Worldpanel vision and strategy.Give feedback, both praising and identifying things which could be improved. Tackle performance issues in a professional and timely fashion.Service DevelopmentHighlight and call out client concerns with any Worldpanel services to aid senior management with prioritizing investment and development efforts.Capabilities and experience- A commercial & curious mentality that wants to answer clients' big questions and unafraid to have a point of view.- A strong research practitioner with substantial experience in analysing data to provide recommendations and insight.- Experience leading a team and projects to achieve and to grow account revenue in a commercial environment.- A desire to support individuals' development and wellbeing with the ability to manage team workloads, and anticipate client demands.- Sound knowledge of the local business landscape.- Strong communication skills to be a presenter, influencer, and coach.- Able to cope well with time pressure and make decisions under complex circumstances- Be alert to changing situations, show flexibility and adaptability in difficult circumstances to achieve positive result.MARKET RESEARCH SURVEYS, PUBLIC OPINION AND ATTITUDE STUDIES, CONSUMER & TEST MARKET SURVEYSBachelor's or Equivalent
