Rma Technician

**Key Responsibilities**:- Key-in all incoming warranty item into system- All warranty incoming should be key in to the system on the same day it come.- Control the time units of warranty jobs and all clocking.- Control the overall warranty time to not exceed 5 days start from the logging time.- Conduct necessary testing, troubleshooting and repairing for the warranty items.- To follow the right procedure of testing as every items will have different method of working.- Responsible for labelling warranty tags and upkeep of warranty/goodwill parts and their disposal according to Principal Guidelines.- Keep all warranty item well label for easy reference and organized in well manner.- Responsible for keeping the warranty storage area clean and organized.- Arrange all items according to the respective places to avoid misplaced or lost.- Monitor the status of warranty claims after submission- Keep track on the device progress warranty claim status with principal.- Update warranty records and provide monthly submissions summary to direct supervisor, cc: to HOD.- Understand all the process involve from start to end of the warranty claim and record it in report for future reference.- Provide monthly report on warranty claim status.**Requirements**:- Experienced in networking or CCTV products such as Switch, Access Point, Router, IP camera and etc is preferred.- Diploma/Bachelor's Degree qualification or above majoring in Telecommunication, IT, Computer Science, Engineering is preferred.- Experienced in handling and troubleshooting technical issues.