Sales & Admin Coordinator primary role is to sell guest rooms and banquet facilities as directed by Operations Manager. Also provide high-level administrative support by conducting research, preparing statistical reports, collecting, and processing sensitive data, resolving guest issues and perform clerical functions.**Sales Responsibilities**:- Answer telephone and respond to caller inquiries in a pleasant manner.- Answer guest questions about the property facilities/services (room rates, packages, promotions, etc)- Assist Operations Manager to create and implement marketing outreach program, events and campaigns in order to directly and/or indirectly generate revenue for Humaira.- To plan, assist, purchase, prepare or improvise internal and external collaterals.- Responsible to coordinate with Front Office and Housekeeping team on the hotel occupancy daily.- Generating reports, preparing proposals, collections details, coordinating with clients and suppliers.- Gather materials and assemble information packages (e.g. brochures, promotional materials, sales demo kit, welcome kit, souvenir etc.).- Assist Operations Manager by managing schedule, filing important documents, and communicating relevant information.- Meets with guest in absence of the Operations Manager to convey details of the property facilities /services effectively and professionally to the guest.- On behalf of Operations Manager to respond guest complaint.- Preparation of Daily, Weekly and Monthly Report for onward submission to corporate office (Hospitality Division).**Administration Responsibilities**:- To assist Operations Manager in overseeing Humaira purchase in Front Office, Housekeeping and Admin.- Co-ordination of stationary requisitions, purchase requisitions for office use.- Ensures that purchase records, price records, stock and consumption records, suppliers records, food orders are properly kept and maintained.- Ensure proper, safe, and systematic storage of all stock items to minimize losses through pilferage and spoilage and theft.- Prepares monthly store consumption report of every class of inventory and summary stock balance sheet.- Performs other related duties to benefit the mission of the organization.The above duties are a guide to the nature of work required and are not intended all the tasks associated with the role. Incumbent maybe required to perform any other duties as and when assigned by Management from time to time.**Requirement**:- Having Diploma or Degree in related Hospitality Management Qualification- Have computer skills to use accounting software program.- Able to manage work pressure, multi-tasking, and work independently with sense of urgency.- Resourceful, flexible, and adaptable with a positive working attitude.- Strong problem solving and creative skills and the ability to exercise sound judgement and make decisions based on accurate and timely analyses.- High level of integrity and dependability with a strong sense of urgency and results-orientation.**Job Types**: Full-time, Permanent**Salary**: RM1,500.00 - RM2,000.00 per month**Benefits**:- Free parking- Health insurance- Maternity leave- Meal provided- Opportunities for promotion- Professional developmentSchedule:- Fixed shiftSupplemental pay types:- Overtime pay- Performance bonusAbility to commute/relocate:- Tanah Merah: Reliably commute or planning to relocate before starting work (required)**Education**:- Diploma/Advanced Diploma (preferred)**Experience**:- Sales Coordinator: 1 year (required)- working in hotel: 2 years (required)
