Senior Quality Service Center

In your new role you will:Be responsible in responding, coordinating and resolving all customer requests in Customer Interface Software tool (CMT) routed to Quality Queue and email.Responsible for the completion of customer survey, questionnaire including audit checklist.Responsible for consolidation of all necessary info and data to complete CDCQ document for customer submission.Responsible in coordinating with subject matter expert for Qualification Package (QPAC) or self-generate QPAC based on Division strategy.Responsible in coordinating with subject matter experts to provide the qualification report/FIT report or retrieve from the web.Support PPAP request required by customer for new product or product/process change management.Maintain and regularly update process KPI related to QSC processes for management review.Any other task or project that may be assigned by HOD from time to timeYou are best equipped for this task if you have:Bachelor Degree in Electrical/Mechanical/Electronics engineeringPreferably at least 3 years experience in Semiconductor manufacturingKnowledge or experience in common Quality concept such as control plan, FMEA, MSA and statisticsKnowledge or experience in semiconductor qualification requirement and guidance standards (eg, AEC Q100 or JEDEC)Knowledge or experience in semiconductor change management process