REPORTS TO : Commercial Manager /Area Commercial Executive/Retail Manager/ Counter Manager Primary Function Promote the use of our products Demonstrate the use of our products Achieve sales and other targets set by the Retail / Counter / Studio Manager Provide excellent, professional and personalized service to customers to increase brand loyalty Maintain the highest standard of Brand image at all times Responsibilities Sales and Customer Service Demonstrate and promote the sale of the Brand's products. Achieve sales and other targets set by Retail / Counter / Studio Manager Report sales figures to Retail / Counter / Studio Manager and Corporate Office. Provide accurate skin profiling consultation to customers. Educate customers on product information and application. Establish and maintain excellent customer relations by providing prompt, professional, polite and personalised services at all times. Register, maintain and update customers in Point of Sale system. Book appointments and perform make-up consultations. Follow up on customers after product purchase to ensure product satisfaction and build regular customer base. Handle customer enquiries, complaints and product returns professionally and amicably. Keep abreast about product / company / store information. Actively participate in company corporate events, new product launches, fashion shows, hotography make-up assignments etc. Maintenance and up-keeping of work environment Actively participate in cleaning displayer units, tools, and testers throughout the day, and more thoroughly at night to prepare for next day's business Maintain a clean and organized work area. Maintain tester units in proper schematic order. Clean or replace any broken or damaged products Maintain proper placement and condition of merchandise on counter, in stock room and maintained areas. Inform management of any store maintenance issues Inform management of any Health and Safety issues which might lead to accidents Ensure availability of testers, printed materials and counter supplies at all times. Merchandise and display counters according to the marketing focus of the month and as directed by superior. Maintain the highest hygiene standard at all times. Personal Grooming Uphold the highest standard of Brand image and adhere to the Brand's grooming and uniform guidelines at all times. Ensure that only the Brand's products are used during working hours. Inventory Management Assist in stocking of all counter supplies and inventory on a daily basis as required Assist in merchandising and re-stocking all products on the floor in showcases and cabinets. Arrange for product transfer from other stores if customer wants product currently unavailable at your counter / store. Communicate low on stock and out-of-stock situations to Retail / Counter / Studio Manager. Assist in the proper rotation of stock Maintain accurate stock records, conducts stock checks and report discrepancies to Retail / Counter / Studio Manager. Training Pass all skill tests set by the Brand / Company. Actively participate in all training sessions, meetings and corporate events. Apply knowledge acquired from the training sessions to the counter / store. Others Adhere to established security procedures regarding the handling of cash and assets. Establish good working relationships with team members to maintain an amicable and harmonious working environment. Undertake all administrative duties assigned by Supervisor or Manager. Any other tasks assigned by the Supervisor or Manager from time to time. Requirements 3-5 years Makeup Artistry experience Service Expertise in a Luxury / Specialty retail environment Able to communicate effectively and excellent customer service skill Able to work on shift basis and long hours 1-2 years Luxury Fragrance experience (Optional) Benefits Share Commission: RM1200 - 1800 Personal Commission: RM500 - 1000 FSS Allowance: RM200 - 400 Annual Wage Supplement: 1 month of basic salary (upon confirmation) Free Cosmetics: RM1,650/ quarterly Working Days: 5 days / week OT claim: Entitled
