Support Specialist - Shift Rotational

Provide excellent support experience to customers via all relevant communication channels.- Identify customer's needs, researching any existing issue to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.- Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance with our service standards.- Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and the customer experience.- Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures- Build sustainable relationships and engage customers by taking the extra mile- Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.**Job Types**: Full-time, Permanent**Salary**: RM2,600.00 - RM3,800.00 per month**Benefits**:- Health insurance- Maternity leave- Opportunities for promotion- Parental leave- Professional developmentSchedule:- Afternoon shift- Day shift- Early shift- Evening shift- Night shiftSupplemental pay types:- Commission pay- Overtime pay- Performance bonus- Yearly bonusAbility to commute/relocate:- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)**Language**:- English (required)Shift availability:- Day Shift (preferred)- Night Shift (preferred)- Overnight Shift (preferred)