**Kuala LumpurShared Services Operations Office **in**Q Sentral**:**Team Leader - Contact Centre****What can you expect**- Be a part of a regional operational shared service center- Interact diverse colleagues and stakeholders from various line of business within MMC**What is in it for you**- Career Development and Training Opportunities- Explore opportunities to work on regional and global projects- Conducive Smart Office work environment**We will count on you to**:- Resolve client's enquiries efficiently by liaising with internal & external clients.- Manage claims status, claims dispute, enrolment process, program details and all account management tasks- Provide administrative support including policy maintenance, premium reconciliation, member's enrolment, claims audit etc.- Update logs promptly, accurately and efficiently including preparing reports when/where required.**What you need to have**:- A Bachelor's Degree in any field- 3-5 years **experience in a Contact Centre role**:- ** Experience in Contact Centre QC/QA is encouraged to apply**:- Proficient in MS Office (Pivot Table, Excel Formulas and Words)- Ability to understand, speak** Cantonese, read and write Chinese **is required- ** Computer literate with some computer troubleshooting skills** to assist customers with any technical issues- Must possess professional and friendly attitude and be able to quickly develop a rapport with customers over the phone**What makes you stand out**:- Experience supporting shared service operation for China or Hong Kong region- Experience supporting Shared Service Contact Centre is an advantage- Ability to systematically manage and retrieve data- Strong analytical skills and detail-oriented to comprehend and summarize appropriate information- Excellent coordination and listening skill and be able to ask probing questions to understand concerns(NYSE: MMC) is the world's leading professional services firm in the areas of risk, strategy and people. The Company's 76,000 colleagues advise clients in over 130 countries. With annualized revenue approaching$17 billion,Marsh & McLennanhelps clients navigate an increasingly dynamic and complex environment through four market-leading businesses.advises individual and commercial clients of all s on insurance broking and innovative risk management solutions.develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities.delivers advice and technology-driven solutions that help organizations meet the health, wealth and career needs of a changing workforce.serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit, follow us onand Twitteror subscribe to.Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity or any other characteristic protected by applicable law.
