Team Lead - Hospitality & Customer Experience

**Benefits**- Close to public transportation (LRT Kelana Jaya)- Reputable company- EPF, SOCSO and EIS contribution- Group Personal Accident Protection- Group Hospitalization Scheme- Outpatient Treatment- Dental Subsidy- Annual leave- Miscellaneous leaves (i.e Compassionate, Wedding, Examination, Calamity etc)- Compassionate Token- Birthday Gift- Wedding Cake- Staff Purchase Discount- Parking Subsidy**Job Requirements**- At least 4 year(s) of working experience in food service or bakery management is required for this position.- Applicants must be willing to work in Taman Mayang, Petaling Jaya.- Applicants must be willing to travel for work.- Full-Time position available.- Responsible to perform administrative tasks and support training documentation in the department.- Liable to conduct training needs analysis to identify problems, wants and learning gap including but not limited to:1. Collaborating with operations department to identify training needs2. Conducting outlet survey on customers and outlet staffs to identify problems and training needs3. Analyzing customer feedback4. Conducting service audits for outlet- Liable to plan, organize and implement effective training curriculum to develop employees' customer service, product knowledge and other soft skills.- Facilitate the launching of training initiatives through video, team communication and departmental liaison.- To assist in SOP improvisation, re-organization and re-launching- Accountable to regularly update and prepare training materials for the training programs.- Compile and analyze after-training impact by conducting service audit and generate reports for service quality evaluation.- Responsible for monitoring progression of new employees based on induction checklist.With the rapid company expansion, we are looking to widen our team with new talents urgently.**Job Types**: Full-time, Permanent, Fresh graduate**Salary**: RM3,500.00 - RM4,000.00 per month**Benefits**:- Additional leave- Dental insurance- Flexible schedule- Health insurance- Maternity leave- Opportunities for promotion- Parental leave- Professional developmentSchedule:- Day shift- Monday to FridaySupplemental pay types:- Performance bonusCOVID-19 considerations:Must be Covid-19 vaccinated, wearing facemask, practicing social distancing and regular self test at workAbility to commute/relocate:- Petaling Jaya: Reliably commute or planning to relocate before starting work (preferred)Application Question(s):- How soon can you join us? Please provide your length of notice period.- What is your expected salary for this role?