Trainer -Logistic (Native Japanese)

Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a leading business servicescompany. We focus on customer engagement and improving business outcomes for over 450 globalclients across six continents. Our 100,000+ staff deliver technology-infused, omni-channel customerexperience management, marketing optimization, digital, consulting, analytics, and back office solutionsin 40+ languages from 125+ delivery centers. We serve automotive; banking and financial services;insurance; healthcare; technology; consumer electronics; media and communications; retail and elearn more.**Responsibilities**:- Train agents on product and process, as and when there are NHT batches- Monitor contacts and find out areas of opportunity- Work closely with Ops and Quality team design action plans to plug areas of opportunity- Responsible for defined training conversion- Manage retention during training- Consistent alignment with operations by auditing contacts understanding needs, conductingrefreshers- Demonstrate innovation in training by carrying floor requirement into classroom training.- Maintain Data as per training Processes- Must have excellent presentation and communication skills.- Should be able to drive key performance metrics related to training- Must be flexible to work in 24X7 environment (night shifts and weekends basis scope)- Must be flexible to being up-skilled on VASS & quality- Proficient with MS Office- Should have basic knowledge of process mapping- Production hours to be given daily in the absence of NH training**Qualifications**:- Bachelor's Degree in related field from a four-year college or university with less than one yearof relevant experience preferred- Effective communication skills, both written and verbal- Proficient in Microsoft Office- Ability to multitask and meet timelines on deliverable- Detail-oriented10k-12k salary**Salary**: RM10,000.00 - RM12,000.00 per month