Virtual Support Responsible

Responsabilities : Design and execute a long-term vision for becoming the best customer support experience in crypto.

Rapidly scale and lead a global support team of wallet support professionals dedicated to providing empathetic.

Communicate and advocate for the needs of the customers.

Identify, hire, Develop and Maintain an A-player culture.

Structure and implement a white-glove experience across all customer engagement platforms.

Identify and integrate key tools and enterprise services seamlessly.

Assess and optimize all self-service customer support products.

Measure key support metrics and turn learnings into positive actions for growth.

Make the Community Support Department the career destination for aspiring crypto professionals worldwide.