**Additional Information** Airport Representative**Job Number** 24030678**Job Category** Rooms & Guest Services Operations**Location** The Ritz-Carlton Langkawi, PT 313 Jalan Pantai Kok, Langkawi, Kedah, Malaysia VIEW ON MAP**Schedule** Full-Time**Located Remotely?** N**Relocation?** N**Position Type** Non-Management***Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; verify uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested.**TASKS**Airport Services- Coordinate and assist transportation requirements of guest- Treat all clients and colleagues in a polite and courteous manner at all times- Give complete cooperation to any client or colleague requiring assistance in a prompt, caring and helpful manner- Ensure that all hotel guests are met and assisted at the airport on arrival and departure in order to provide a personalized service- Ensure a paging board is displayed to identify the guests arriving at the airport- Ensure that you are having the daily arrival and departure report in order to monitor guest movement- Build and maintain a good relationship with the Immigration Authorities and Airline Personnel at the airport- Be aware of the local driving regulations and abide by them- Liaise closely with the Guest Relations Officer and Chief Concierge in order to coordinate guest transportation.Transportation Services- Explain all services and quotes pricing with a thorough knowledge of the surrounding area, all attractions, restaurants, and airports and the Transportation operations and capabilities including pricing.- Input all transportation reservations into the reservation software verifying all information and presents guests with an accurate account balance at time of departure.- Research incomplete and inaccurate reservation request information and contact guests and employees to find the correct and complete information necessary to providing for the transportation needs.- Give prompt and individual attention to guest problems to include researching guest charge disputes and resolves billing issues.- Maintain and balance house bank while administering cash and charge transactions, posting charges and filing back up related to guest accounts and employee billing.Guest Relations- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP, MYSTIQUE) to resolve issues, delight, and build trust.- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.- Address guests' service needs in a professional, positive, and timely manner.- Verify guests in conversation regarding their stay, property services, and area attractions/offerings.- Thank guests with genuine appreciation and provide a fond farewell.- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.- Assist other employees to ensure proper coverage and prompt guest serviceGreet/Escort Guests- Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.Communication- Speak to guests and co-workers using clear, appropriate and professional language.- Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.- Talk with and listen to other employees to effectively exchange information.- Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.- Provide assistance to coworkers, veri
