Responsibilities:Provide timely response and accurate resolution to various stakeholders on P2P matters. · Able to perform RCA and resolve the issue independently. · Proactively identify process improvement opportunities to maintain and improve the team’s processes, ensuring best practices are achieved. · Assist with creation and maintenance of documentation relating to payable function. · Assist with system testing ensuring internal controls issues are detected, reported and working as required and assist team with systems issues and raise remedy tickets. · Participate in ongoing change management and business improvement process initiatives to ensure that learning and assessment. · Building and maintaining positive relationships with team member and internal customer. · Compile KPI for BSC P2P markets monthly in a timely manner. · Support month end/year end closing activities. · Act as Subject Matter Expert (SME) whenever required. · Support any ad hoc tasks as assigned. · Customer facing (internal/external) role working as part of a global Genpact/ GSK team. · Liaison with Genpact to ensure all SLA’s are met · Provide support on activities for all APAC markets · Team Lead for all SAP integration projects impacting Accounts Payable; e.g. Upgrades, enhancements, etc. Purchase to Pay · Assist, guide and train BU’s and Genpact team with the resolution of any process, transitional, and technical issues. · Ensure that any escalated issues or inquiries are followed up, investigated and resolved in a timely manner. · Ensure that additional actions are taken to avoid same occurrence to happen in the future. · Process Improvements: Ø Define an action plan for process improvements identified by both SSC’s Ø Manage fellow Global team members through improvement action plans Ø Establish priorities and deadlines · Plan and review together with the MGSSA Tower Lead any structured support and training that may be required by the Business Units; i.e. SAP training, new processes. · Perform Purchase to Pay activities and support in relation to the following processes: Ø Issue Resolution Ø Accrual Reporting to local BU’s Ø Payments Ø Maintain Banking Relationships and Provide Daily Funding Ø Month End Closing Ø Supplier Maintenance Ø T&E & P-Card Administration Ø Freight Auditing Ø Global Oracle Account Access & Hierarchy Maintenance Ø Tax and Calendar Setups Ø Internal and External Audit Requests Ø SOX Narratives Skills and Qualifications Required: . · Bachelor’s Degree in Finance/ Professional accountancy qualification (e.g., ACCA, ACA, CIMA, CPA or local equivalent preferred)/Diploma or part professional qualification will be considered. · Demonstrate excellent customer service skills. · Minimum of 4 to 6 years of P2P experience. · Fluency in foreign language including Thailand / Vietnam / Mandarin which is common for business verbal/written communication would be added advantage. · Excellent communication and interpersonal skills. · Self-motivated and displays initiative in solving problems. · Ability to plan and prioritize workload to ensure all key deadlines is met with accuracy. · Actively participate to improve processes making them more effective and efficient through lean & Six sigma approach. · SAP & Shared Service experience are preferred. · Attention to detail, good analytical and problem solving capabilities. · Excellent time management and planning skills · Excellent PC operating skills. Should be comfortable with MS office especially MS Excel. · Must be fluent in English – both written and spoken. · Drive to achieve results and deliver on goals. · Communicates well with stakeholders. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visitwww.genpact.com . Follow us on Twitter , Facebook , LinkedIn , and YouTube . JobAssistant Manager
