Concierge Nomad

The OfferTrip-planning for luxury clienteleDevelop business opportunities with travel partnersOpportunity to make a positive impactThe EmployerOur client manages bookings for luxury accommodations in Thailand. They have curated a collection of properties that will allow their guests to experience and explore the world in style.The JobYou will be responsible for :Tailoring trip itineraries for luxury travellers.Handling inbound calls and emails in a professional manner.Maintaining positive relationships with all partners.Identifying potential partners whose offerings can enhance customer satisfaction.Brainstorming service recovery solutions in delivering win-win outcomes for all stakeholders.Providing feedback and advocacy on customer pain-points to internal teams.Resolving customer inquiries and requests and ensuring strong customer satisfaction.Working with internal tech team to ensure enhanced customer journey.Escalating customer feedback as required.The ProfileYou have at least 1 year experience within a Customer Service or Customer Success role, ideally within the Hospitality industry.You possess excellent interpersonal as well as written and verbal communication skills.You are a strong networker & relationship builderYou pay strong attention to detail and deliver work that is of a high standardYou are a strong team player who can manage multiple stakeholdersMost importantly, you love travelling and planning holidays!Ref :82680980