Customer Care Executive

Job Description
We are currently recruiting for Customer Care Executive under our operational unit. The role is responsible to ensure the accurate and efficient processing of customer orders, perform customer service support duties, include data entry, handling calls and resolving complaints.
Candidate Responsibilities
Manage calls and email in a professional manner.
Identify customer's needs, keep records of customer interactions and details of enquiries.
Promptly resolve customer enquiries by providing accurate and professional information.
Drive the efficient resolution in processing of customer complaints.
Deliver excellent customer service to enhance total customer experience.
Process data entry on daily basis to update account information and sales orders.
Liaise with finance department for quotation and invoice issuance.
Daily/weekly reporting and variance analysis related to KPI's to Customer Service Manager.
Attend customer service review meetings and identify opportunities to enhance service levels.
Do desk research for new prospects as well as to cold call qualified prospects.
Candidate Requirements
Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Nursing, Hospitality/Tourism/Hotel Management, Others or equivalent.
Required language(s):English, Bahasa Malaysia, Cantonese, Mandarin.
Able to work independently with a positive character and computer literate.
Willing to take up new challenges, work in shift, during weekends and Public Holidays.
Good communications skills, ability to listen and active problem solving skills.
At least 1Year(s) of working experience in the related field is required for this position.
Preferably Junior Executive specialized in Customer Service, Call Centre or equivalent.
Candidate with healthcare experience will have an added advantage.
Fresh graduates are also encouraged to apply.