Customer Relationship Manager

The Customer Relationship Management is responsible building relationship and pipeline for the various sales team whilst providing support to the team Manager. Job Description: Maintain daily operations of the inbound/chat sales channel to ensure business coverage and team SLA. Provide floor support and monitor random calls/chats to identify coaching opportunity in order to improve quality, correct errors and upskill sales. Assist Sales Manager in team motivation and drive team to meet sales conversion target and maintain team performance KPI. Assist in onboarding, regular training and development of new hires. Support Sales Manager in planning and successful execution of projects, and manage change effectively. Maintaining timely of daily, monthly, and quarterly performance reports for internal and external clients. Adhere to task as on-demand basis assigned by supporting the management.   Job Requirements: Diploma or Degree in Marketing, Business Administration, Communications, or equivalent 2 years experienced in supervising sales team with success track record 3 years experienced in Business-to-Business (b2b), phone based sales or any related field Proficient in Microsoft Office, Excel and PowerPoint Experience with Oracle and Salesforce.com or similar CRM tool, is an added advantage Experience handling operations in Shared Service or in a BPO environment is an added advantage Fluent in spoken and written English, Mandarin literate is a bonus as the role may require engagement with mandarin speaking client Passionate for leadership development and strive toward team success Resilience, positive with can-do attitude