Customer Service Assistant (Melaka Site)

Oversee day to day sales counter operation and ensure its smooth running.- Handle on department's administrative work., and pick up phone call.- Responsible on lot reserve and on hold cases.- Handle confirmation to purchase submissions, lot enquiries, reservations and confirmations, transfer and cancellation cases.- Monitor and update customer database and zone plan for sold out lots.- Able to handle on customers and agents' inquiries.- Issue temporary receipt and official receipt and handover the daily sales collection as per scheduled to Site Admin.- Brief customers and agents on products and promotions and resolve complaints.- Update daily burial and urn or pedestal installation record, sold out lots and customer database for management review and analysis.- Full collaboration with service team colleagues and related department to ensure smooth operation during the funeral procession and urn installation rite.- Any other duties as assigned by the management and superior to you from time to time.**Requirements**:- SPM and above.- Good interpersonal skill and communication skill.**Additional Information**Career LevelEntry LevelQualificationHigher Secondary/STPM/'A' Level/Pre-UJob TypeFull-TimeJob SpecializationsServices, Customer Service**Company Overview****Nirvana Asia Sdn Bhd** is one of the largest bereavement care company in Asia and the developer of Nirvana Memorial Park which is one of the world's largest privatized memorial park; We are seeking experienced and committed individuals to join us for a lifetime challenging career in the above position.**Additional Company Information**Registration No.204888-DCompany Size501 - 1000 EmployeesAverage Processing Time6 daysIndustryOthersBenefits & OthersDental, Education support, Miscellaneous allowance, Medical, Sports (e.g. Gym), Parking, Vision, Formal (e.g. Shirts + Ties), Company Trip, Bonus, Annual Increment etc.