Customer Success Manager

About MoEngage
MoEngage Inc. is a leading Marketing Technology Stack provider that is helping brands redefine their customer engagement in the mobile era. Brands use MoEngage to drive long-term, personalized and context-based engagement across channels to help achieve increased customer retention as well as customer LTV.
Sitting at a conflux of diverse technologies like Artificial Intelligence, Big Data, Web & Mobile platforms, MoEngage technology analyzes billions of data points generated by customers and their devices, to predict customer behavior and build marketing campaigns that proactively engage users.
 In just six years since inception, MoEngage is working with leading brands across e-commerce, entertainment, travel, publishing and banking domains among others. With a global presence spanning 35 countries, MoEngage has offices in San Francisco, Berlin, Jakarta, and Bengaluru.
 We are a young, fast-paced workplace that fosters a culture of innovation, ownership, freedom, and fun while building tech products of the future. Our teams are comprised of self-driven, passionate, smart individuals from top-tier institutes who are young achievers.
Job Description
Onboard customers with Integration support and drive adoption of the product
Be the point of contact for Accounts and be responsible for the growth of the customer
Build relationships with marketing and product team POCs of the customer
Provide relevant CRM and mobile marketing automation expertise to the Customers
Advise clients on the most effective ways to use the MoEnagage Platform
Be a Product Evangelist, consulting the top internet companies on their growth

 
Skills 
3-6 years of experience with SMB or mid market clients or managed accounts, across Technical, Presales, Technical Account Management
Understanding of the Mobile Ecosystem & App Marketing. Previous experience in a Success or Support Engineer role for a Saas company is a plus.
SaaS and B2B experience is a must.
Ability to understand customer requirements and see how MoEngage can add value in various ways.
Take ownership of the relationship post sales and grow the customer
Champion the product and be an evangelist
Empathy - Needed in any client facing role, also important for working with other teams.

Strong written and verbal communication skills

Perks
Work at Scale and challenge yourself
Work with a smart team which grew up in the Mobile First world