Executive, Customer Care

The job requires a candidate with leadership and excellent customer service skill, proven problem-solving abilities, and resourceful to attend customer’s enquiries and feedback via multiple communication means in compliance with our company’s service standardJOB RESPONSIBILITIES-Responsible for attending customer complaints and customer liaison to ensure customer requirements are met-Offer reasonable alternatives to resolve customer complaints promptly and professionally-Implement and efficient follow-up practice with the objective to deliver excellent service standard-Monitor, follow-up and prepare all necessary documentation, findings and report for every task carried out by Customer Service representatives-Maintain close collaboration with other department to achieve work standard in a timely and efficient manner-Establish and maintain good relationships with customers
JOB REQUIREMENT (SKILLS)-Excellent oral and written communication skills (English, Bahasa Malaysia/ Mandarin ability to construct grammatically correct sentences with clear and concise sentence construction-Excellent comprehension skills-Good email etiquettes-Strong customer service orientation- situational understanding in addressing customer request by priorityJOB REQUIREMENT (BEHAVIOURAL)-Reliability and Discipline-Customer Focus (Internal and External).-Teamwork-Ability to learn, Initiative, Drive to achieve and Adaptability-Communication-Stress Tolerance-General ManagementQUALIFICATION-Candidates must possess at least a Professional Certificate, Diploma Advanced/Higher / Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree, any field-1-2 years’ experience in Customer Service roles-Experience working in telecommunication industry is an added advantage