**Purpose of the Role**:- To perform intermediate installation and repairs on all SB Machines products. This includes scheduled preventive maintenance, device remedial maintenance and special projects/initiatives. This position requires the use of basic and intermediate hand tools for troubleshooting.**Key Accountabilities**:- Perform corrective maintenance on machines belonging to customers; perform preventive maintenance on schedule.- Ensure repair jobs are performed in a proper and timely manner (SLA).- Escalate issue regarding repair jobs to the immediate superior.- Perform troubleshooting and repair CDM at field if required.- Develop and maintain excellent relationships with customers and to ensure the client's needs are met in a professional manner.- Facilitate Call Desk with a complete update after completing a service call in a timely manner.- Provide technical support at site or via online communication tools.- Conducting site/machine inspections.- Support initiatives/projects from the customers and company's Management whenever required.**Formal Education**:- Possess at least a Diploma in Electronics Engineering / Mechatronics Engineering / Computer Engineering / Information Technology or in any field related to the above role.**Experience**:- At least 1 year of working experience as Service Technician those with banking/retail experience will be an added advantage.**Personal Qualities**:- Able to work in a team environment- Able to present solution in written and oral reports- Possess analytic skills and good attention to details- Able to speak and write in Bahasa Malaysia and English- Pleasant/positive attitude and personality and able to work independently with minimum supervision.**Job Types**: Full-time, Permanent, Fresh graduate**Salary**: RM2,200.00 - RM3,200.00 per month**Benefits**:- Cell phone reimbursement- Opportunities for promotion- Parental leave- Professional developmentSchedule:- On callSupplemental pay types:- Overtime pay- Yearly bonus**Education**:- Diploma/Advanced Diploma (preferred)**Experience**:- Electrical: 1 year (preferred)- Mechanical engineering: 1 year (preferred)**Language**:- Bahasa Melayu & English (preferred)License/Certification:- Driving License (preferred)Willingness to travel:- 75% (preferred)
