Front Office - Duty Manager

We are looking for Front Office Duty Manager Job Summary: Ensures operational efficiency, maximize profits, and enforce quality standards, as well as maintaining high level of staff engagement and guest satisfaction. Promptly and actively obtains feedback from guests and inform the relevant departments the actions taken to rectify the feedback and to ensure guests satisfaction. Managing all incidents by providing the Management and Department Heads with reports and action taken to avoid future repetition of the incidents such as accident, theft, and complaints. To ensures maximum safety of guests and employees during emergencies and is thoroughly familiar with available emergency services and the fastest way of obtaining them. Supervises and guides all staffs to ensure adherence of hotels policies and procedures. Utilizes and develops communication tools and channels for the dissemination of information and workflow in the section. Maintains a healthy, reliable, and harmonious working relationship with internal business partners and external stakeholder to achieve business goals. Requirements: Possesses a Degree/ Diploma/Certificate in Hospitality Management or equivalent. Minimum 2 years working experience in similar capacity with 5 stars international class hotel. Fluent in oral and written in English. Able to converse in Mandarin is an added advantage. Excellence in guest service management, self-motivator, creative and passionate to lead by example. Good leadership quality who strives and consistently deliver business result. Able to work flexible hours. Good in building collaborative partnership with stakeholders within and outside of the organization. If you are enthusiastic to be part of our family, please send your application with CV and relevant documents to by 31 May 2024. Only shortlisted candidates will be contacted for interview & selection.