We are looking for a motivated self-starter who is looking to make a large impact by collaborating well with others. The Global Operations Senior Analyst will be fully dedicated, and accountable operations support resource for our global Partner Ecosystem & Alliances team focused on elevating our responsiveness, support, and accountability in this area. You will monitor, respond and orchestrate to all inbound emails and requests coming to ****** which is our internal communication portal for executive level questions, requests and issues.There is one in every group - the person who dreams big and has the motivation to bring their ideas to life. Are you that person? At Avanade you will find a team of people who thrive on turning ideas and innovations into breakthrough results for leading organizations around the world. Ultimately, we are not just making business better and more secure - we are making life better for our clients and protecting the trust of their customers. This is a highly visible role and you will ensure timely communication focused on adhering to a 24-hour timeline. The ideal candidate will have experience in operations roles with proven success managing a large volume of activities while maintaining a high degree of accuracy. Within a highly collaborative and value driven environment you will be supporting two main pillars - Partner Ecosystem & Alliances.* Strong analytical problem-solving ability* Demonstrated success in a customer service-oriented environment * PowerBI, Microsoft Excel and SharePoint knowledge * This position requires knowledge of Japanese language and culture* Strong attention to detail and takes pride in the quality output of their work * Highly responsive, someone who treats all matters with a sense of urgency * Strong communication skills to ensure effective communication with team and stakeholders * Proactive in all aspects * Consistency is key in this role and following processes to ensure we provide the utmost customer service to our internal customersPartner Ecosystem * Manage potential partnership requests (external and internal) and orchestrate cross business unit * Work with legal to drive agreements execution and ensure compliance * Partner training and certification orchestration * Manage key partner material update and release * Orchestrate partner investment * Front desk management * Partner portal deal registration support * Provide guidance and consultation on overall partner formation lifecycle to ensure rigor and compliance • Industrialize our sales tagging process to provide accurate reporting to stakeholders Alliances * Help facilitate the Microsoft governance process, coordination, Legal compliance actions * Facilitate rhythm of the business calls with Microsoft related to Partner center * Manage Microsoft Investment, Influence and Incentive programs * Manage Microsoft systems and 'Co-Sell' activities to connect Avanade and Microsoft sellers across the country * Work with the sales team to support sales efforts by leveraging various Microsoft programs, providing thought leadership on incentive structure, and delivering a world-class experience for our clients and Microsoft * Work with client representatives and stakeholders to schedule, coordinate and navigate escalations with Microsoft as needed * Assist the Alliances organization in understanding process bottlenecks and recommend process refinement to improve and document processes * Support with all aspects of Avanade Alliances OperationsSome of the best things about working at Avanade * Opportunity to work for Microsoft's Global Alliance Partner of the Year (14 years in a row), with exceptional development and training (minimum 8 hours per year for training and paid certifications) * Real-time access to technical and skilled resources globally * Dedicated career advisor to encourage your growth * Engaged and helpful coworkers genuinely interested in you Find out more about some of our benefits [1] here.References Visible links1. https://www.avanade.com/en/career/benefits
