Helpdesk Engineer (Centralise License Admin), Corporate IT (MY) DepartmentEngineering and TechnologyLevelExperienced (Individual Contributor)LocationMalaysia - Kuala LumpurThe Engineering and Technology team is at the core of the Shopee platform development. The team is made up of a group of passionate engineers from all over the world, striving to build the best systems with the most suitable technologies. Our engineers do not merely solve problems at hand; We build foundations for a long-lasting future. We don't limit ourselves on what we can or can't do; we take matters into our own hands even if it means drilling down to the bottom layer of the computing platform. Shopee's hyper-growing business scale has transformed most "innocent" problems into huge technical challenges, and there is no better place to experience it first-hand if you love technologies as much as we do.About the Team:Corporate IT is the backbone of our business. Our team helps the company to develop a competitive advantage through defining our technology objectives, assessing solution options, and devising technical solutions that help us achieve both strategic goals and meet operational requirements. As a part of our team, youll help deliver seamless IT experiences and support to our internal employees by providing responsive helpdesk service, stable and reliable IT systems.As a Helpdesk Engineer, under the Centralise License Admin team, you will be responsible for managing the software license and lifecycle according to a global policy, provide technical support in a fast-paced and demanding environment and develop methods to improve operational efficiency and accuracy.Job Description:Diagnose and resolve software license issues faced by end users; regularly update and maintain technical support documentation.Manage software license assets, keep track of inventory, and coordinate with vendors to ensure resource availability.Perform basic troubleshooting, and install, configure, and maintain software systems as required.Requirements:Diploma or degree in Computer Sciences, Information Technology or a related field preferredCompetent at documenting standard operating procedures and knowledge articlesAbility to cover after-office hours and weekend support if there are any infrastructure issues or activitiesEnthusiastic and willing to learn in a fluid and fast-paced environmentPassionate in IT technology and wants to make a difference with technology solutionsGood interpersonal and communication skills to interact effectively at all levelsStrong analytical and troubleshooting skillsFresh graduates are welcome
