Why Join Us?
Competitive remuneration package (Basic Salary + Annual Bonus + Annual Increment).
RM3000 flexi benefit per annum (Optical, Dental, IT gadget and also flight ticket when you travel !!)
Convenient working location (5 minutes walk from Ampang Park LRT station).
Excellent growth and advancement opportunities - we offer you support, skill development, coaching opportunity and training programs to help you succeed.
Employee engagement, recognition and appreciation program.
Annual Leave/ Sick Leave / Hospitalization Leave/ Birthday Leave / Child care or Elderly Care Leave/ Marriage Leave / Maternity Leave or Paternity Leave / Marriage Leave and many more.
Comprehensive insurance coverage (Group Health Hospitalization Insurance covering spouse + child).
Multinational working environment - Take you career to the next level working with people from different nationalities, background, culture.
Responsibilities:
Delivers new Hire and Continuing Education Training to all agents assigned to program.
Facilitates training utilizing a variety of delivery methods.
Maintains awareness of training delivery calendar.
Responsible for the delivery of both Majorel and program specific soft skill, sales and/or technical training.
Maintains a professionally structured class environment according to established policies and procedures.
Consults with internal customers and develops custom courses to meet specific business needs.
Provides feedback to management regarding process improvements and content gaps, provides feedback on changes required to method or procedures.
Demonstrates a strong customer service orientation and takes task ownership.
Able to answer incoming phone calls (and/or incoming e-mail) on the client’s customer support line, providing a high degree of professional assistance.
Able to demonstrate calibration of interaction type.
Conduct and/or participates in formal walk-through of training materials (Train-The-Trainer Sessions) and make revisions with course development, as necessary.
Monitor student progress throughout duration of training, providing coaching and developmental feedback.
Utilize effective presentation skills including creative training techniques and adult/accelerated learning techniques.
Requirements:
Excellent written and oral communication skills.
Ability to gather and analyze data and make recommendations to manage growth and change.
Excellent knowledge of Microsoft Word, Access, Excel, e-mail system.
Qualitative and quantitative analytical skills.
Strong mentoring skills, presentation and team building skills.
English Proficiency & Comprehension (spoken and written)
Bi-lingual skills as required.
Excellent communication skills: verbal, written, listening.
Ability to gauge user ability and modify delivery skills accordingly.
Successfully completed form Train-The-Trainer Program or Certification, desired.
Relevant experience with specific client program or client’s industry, preferred.
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