Some careers have more impact than others. If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world's largest global wealth managers with trillion in assets. Driving for growth in key markets around the world, the business comprises areas such as retail banking, wealth management, insurance and asset management, with a focus on customer-centric propositions and innovative and efficient distribution channels that will differentiate our customer experience and deliver market leading retail banking and wealth management solutions. We are currently seeking an ambitious individual to join our Wealth and Personal Banking team in the role of Mortgage Advisor, working together with colleagues to define, manage and achieve divisional business targets. Principal Responsibilities: To handle all referred mortgage applications by LG Type 2. To perform verification of customer information included personal details, income declaration and payment capacity prior submission via recorded telephone. To appeal and follow up on customer mortgage application status. Provide sound justification and write up for customer application. To ensure all customer documents is in order prior submission and follow up with customer on additional required information during sales process. To ensure all mortgage application are accurate and in accordance with the HSBC Bank policy standards and regulatory requirements. Meeting customer expectations in terms of efficiency, accuracy, timeliness and professionalism of respond either face to face or at the telephone. Requirements A university degree is preferred for this role as it involves analytical capacity and quick and measured responses on a daily basis. Candidates must have at least 2 to 3 yrs experience in managing and dealing with quality assurance and audit related in a sales environment. Experience in Mobile Sales/Direct Sales environment will be an added advantage. Must be meticulous, detailed and must be strong in written English to be able to present findings and recommendation from a Quality Assurance perspective. Candidate must be well versed with the various risk factors and system dependency and be able to make suitable decisions. Candidate must be proficient in English. Mandarin and Bahasa Language will be an advantage. Advanced computer skills in Excel, Power point and word is the key requirement for this role. Due to local laws and governance, candidates with immediate right to work locally and no relocation need will be prioritised. Opening up a world of opportunity. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
