The offer is finalized

Sorry, the offer is not available,
but you can perform a new search or explore similar offers:

Similar offers

Junior Baker

**Job Descriptions**:- Able to perform both Production & Service tasks- To perform POS opening and closing without supervision- To operate POS functions incl...

From Avenue Ambience Sdn Bhd - Kuala Lumpur

Published a month ago

Assistant Baker

Job Description '¢ Creating a welcoming and positive customer experience at the bakery counter. '¢ Advising customers on baked goods selection and taking ord...

From Neutron Group Sdn Bhd - Kuala Lumpur

Published a month ago

Baker

Job Description '¢ In charge of preparing baked goods for sale to customers. Duties include creating recipes, ordering ingredients and coordinating baking sc...

From Neutron Group Sdn Bhd - Kuala Lumpur

Published a month ago

Vip User Opeartions

VIP User Operation**Job Description**:- Mainly to maintain SVIP & VIP users, analyze & understand their preference, spending patterns and promote them with s...

From Starmaker Malaysia - Kuala Lumpur

Published a month ago

Quality Assurance Associate (Outbound Contact Center - Insurance)

return to results

Company:

Aia Bhd.

Place:

Manufacturing

Report this offer

Suggestions:

See more offers of employment in Manufacturing

See more job offers in Kuala Lumpur

Details of the offer

Job Highlights Attractive Remuneration Package - Performance Bonus Entitlement
Award Winning Contact Center - Multiple Award Winners in Malaysia
Near to LRT/MRT station (Masjik Jamek & Dang Wangi)
Job Description
Responsibilities:
Review and validate all sales and/or non-sales calls to ensure it aligns with the bussiness requirements and customer expectations.?
Meet specific KPI measurements & to ensure all sales calls? are reviewed within standards set TAT
Provide feedback to Quality Assurance (QA) Team Leader for QA Manager on strengths and weakness on Telemarketing Executive's call handling performance and to recommend ways to continuously uplift the performance?
Ensure accuare and timely submission of evaluation and feedback
Ensure all enquiries are resolved within the TAT?
Performs other reponsibilities and duties periodically assigned by QA Team Leader or QA Manager in order to meet operational and/or other requirements.?

Requirements:
Degree / Diploma holders with minimum of 1 year's experience in related industry.
Customer-oriented and persistent on quality of calls.
Good communication skills and able to influence people on quality assurance.
Computer literate.
Good command of? (Mandarin) - to listen / review the Mandarin telesales calls and English (spoken and written).
Target driven, able to meet datelines and able to improve process.