Seller Incubation Analyst

Location **:_Jln Raja Chulan, KL_**Working Days **:_5 days - Monday-Fri, 9am-6pm_**Nature of Business **:_Establish web commerce platform_**Salary Range **:_RM2400 +100 attendance allowance_****JOB DESCRIPTION**- Familiarize with tools and services offered by the said e-commerce platform to sellers, with the focus of communicating and encouraging sellers to adopt relevant tools and services to improve their performance- Analyze sellers' business performance to support sellers with insights on tools adoption, relevant practices to improve business performance on the e-commerce platform. This includes understanding trends on seller's performance, practices and advise sellers accordingly on the best steps to gain advantage to achieve better performance- Reach out and incubate 20-30 of seller a day via calls, WhatsApp conversations, Internal Chatting App and other means applicable.- Build rapport with sellers and provide positive consultation experience with: ? Friendly and professional support during calls & conversations ? Accountability & Ownership - calling back on time ? Adjusting to the sellers' pace and needs ? Escalating matters - in case business owners raises issues outside of scope and support- Ensure daily & monthly targets are met- Adhere to communication procedures, guidelines and policies to ensure positive seller experience- Familiarize with e-commerce knowledge and market trends to devise business strategies**Job Requirements**- _**Min Diploma or Degree (for fresh grads)**_- prefer with working knowledge**_1. Sales and problem-solving mindset: able to provide and convince clients to adopt solutions2. Able to use data analytical skills to advise seller on business plan3. Able to do objection handling, compile and escalate rejection cases for team analysis4. Strong interpersonal and communication skills5. Well-organized and able to work in a fast-paced environment to meet deadlines6. Familiar with Microsoft Office (especially Excel: Filter) and data analytics**Salary**: RM2,400.00 - RM2,600.00 per monthSchedule:- Monday to FridayAbility to commute/relocate:- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)**Language**:- English (preferred)