Service Manager

Job Description Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Automotive/Car Industry
At least 3 Year(s) of working experience as a Assistant Manager or managerial position in automotive/car industry
Strong Customer-Facing Skills, Strong Written and Verbal Communication, Self-Motivated, Troubleshooting, Creative Problem-Solving
Required Skill(s): Good Communication, Computer Literate , Good Interpersonal Skills
Works well under pressure and manages stressful situations with ease
Organized, efficient, and results-driven
Effectively manages team members, including technicians and advisors, to ensure team objectives and sales goals are being carried out
Monitors department issues and client complaints to define patterns and work to lessen those recurring issues
Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by upselling products and services and taking care of any customer concerns or complaints quickly and professionally
Regularly audits work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly
Resolves service desk problems and improves current service desk methods to increase productivity and customer service
Oversees team members performing inspections, preparing reports, and doing repairs; if necessary, carries out these job duties personally to ensure highest quality of work, timing repair
Assists with or performs administrative tasks
Maintaining the highest Customer Experience Monitor (CEM) rating from customers ensuring customer is well satisfied with service given and handle any customer complaints before even being escalated and according to dealership policy